Booking Instructions

Booking Instructions

Booking your child's classes should be as little hassle as possible, therefore we have integrated our online booking system onto the main Mindful Wing Chun website.

If you do experience any difficulties please do not hesitate to send us an email at info@mindfulwingchun.com.hk 

Please follow the below instructions to successfully book, cancel and re-schedule classes

1.     Visit us in person to complete a trial class and sign up to your chosen package at reception

2.     Confirm with us the regular class you will be attending each week and we will book the class for you (these will automaticaly appear on your schedule page)

3.     We will send you the Welcome Email which will include your password

4.     One the Mindful Wing Chun website navigate your way to the ‘Kids’ tab in the top navigation bar and choose the ‘Book My Class’ option from the drop down menu

5.     On the right side of the next page click on the ‘My Account’ link

6.     Enter the email address associated with your account and the password

7.     Here you will be able to view your Schedule, History, Purchases and other information

8.     To cancel a class, navigate to your ‘Schedule’, scroll through the list and click on the ‘Cancel’ button to the right of the class name. This will of removed you from the class and now you can re-book

9.     To book another class, ensure you are looking at the main ‘Book My Class’ screen. Use the calendar to find the class you are looking for, make sure there is enough space in the class and click book. (The open spaces are displayed under the name of the class.)

10.  Once chosen, you may re-visit your schedule to ensure the class has been booked

* Please note; we will not longer be taking re-scheduling requests over the phone and via email unless in an emergency situation 

 

Notes;

 1)    Little Dragons (3-5 YRS) are limited to 10 regular spaces per class + 2 spaces for make up classes and trials

2)    Dragons (6-8 YRS) are limited to 10 regular spaces per class + 2 spaces for make up classes and trials

3)    Mindful Dragons (9-12 YRS) are limited to 14 regular spaces

4)    Due to the limited space in classes parents must cancel classes online no less than 24 hours notice before the start of the class. Once this window has passed the option online to cancel will no longer be available and the class will be taken as charged.

5) The class information in the 'Book My Class' page will let you know how many children are enrolled into each class on a particular day. You may only book a make up class if there are available spaces. If all spaces are taken you will need to choose another class. Please do not come to class if the online system says the class is full as you will be turned away in all instances.

5) Make up classes must be booked in by the parent no more than 15 days after the date of the missed class. Once this period has passed the class credit will have been taken as paid.

6)    Once parents know any holiday dates it will be up to them to log into the account, cancel the classes that cannot be attended and book in make up classes. (all dates for time freezes on 12 month agreements MUST be emailed to info@mindfulwingchun.com.hk  

 7)     If your child exceeds a temperature of 38 degrees celcius please do not bring him to class. If they fail the forehead temperature check prior to the start we reserve the right to advise your child to be taken home. Likewise, if your child has excessive coughing and sneezing we will suggest that they be removed from class. We try our best to limit the unnessasery spreading of illness's and virus's and ask for your  support in this matter.  

 

 

Booking Instructions

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